PayMotion Blog

Home › Blog[Ecommerce News] Twitter Unveils Additional Customer Support Features

[Ecommerce News] Twitter Unveils Additional Customer Support Features

Posted by PayMotion Marketing - September 16, 2016 in , ,

In the latest of a series of customer support-focused changes that Twitter has made recently to its platform, brands will now have the option to clearly show their Twitter audience if they provide customer support or not, and when the most optimal time is for them to provide their responses.

As of now, when users mention their favorite brands via the Twitter search bar, an additional field of text will display showing whether or not the medium is a viable place to receive support. Additionally, profile pages of brands who provide support will also have a more visible Direct Message button for private inquiries.

tmobile

Image source: Twitter

For ecommerce brands providing support on Twitter, this change should act to mitigate potential customer backlash by establishing a response expectation before the interaction takes place, while also increasing the chance of keeping customer dilemmas off the public feed.

It has been a busy summer at Twitter HQ, as the company announced an embedded DM feature for brands to leverage on their websites back in August.

For more information on this new change, check out Twitter’ blog.

About the Author

PayMotion Marketing

We love sharing our expertise in online payments and helping our customers succeed. From the technical team to our customer service team, everyone at PayMotion is ready to support your success. Our goal is to reduce your expenses and risks while optimizing your revenue, by managing your online payments for you. The PayMotion payment solution is there to keep your payments in motion, so you don’t have to.

Newsletter Sign-up.

Take the first step toward staying up-to-date with PayMotion.
  • This field is for validation purposes and should be left unchanged.
PayMotion Facebook Icon PayMotion Twitter Icon PayMotion Linkedin Icon PayMotion YouTube Icon
PayMotion.com
© 2020 PayMotion®, All Rights Reserved
PrivacyTermsContact